Cov neeg tsim khoom hais tias qhov zoo yog los ntawm kev tshuaj xyuas, thiab cov khoom lag luam tsis zoo ntws mus rau hauv kev ua lag luam vim tias cov neeg soj ntsuam tsis kuaj xyuas lawv; Cov kws tshuaj ntsuam xyuas hais tias qhov zoo los ntawm kev tsim khoom, thiab yog tias cov neeg tsim khoom tsis tsim cov khoom lag luam tsis zoo, yuav tsis muaj cov khoom lag luam qis dua!
Niaj hnub no, ntau lub tuam txhab, ib zaug muaj teeb meem zoo, thawb lub luag hauj lwm rau lub tuam tsev zoo, xav tias qhov no yog lub luag hauj lwm ntawm lub tuam txhab zoo, vim hais tias ntau lub tuam txhab muaj xws li tsis ncaj ncees lawm saib:
Kev pom yuam kev:
1. Ib qho me me ntawm qhov tsis xws luag raug tso cai, thiab kev tsis sib haum xeeb yuav tsum tsis txhob muaj;
2. Kev ua tau zoo yog lub luag haujlwm ntawm lub tuam tsev tswj xyuas qhov zoo;
3. Tsuas yog ua tib zoo saib xyuas cov khoom, cov neeg soj ntsuam yuav tsum tau ua lub luag haujlwm los daws cov khoom tsis raug;
4. Yog tias muaj teeb meem, nws raug suav hais tias yog qhov teeb meem ntawm lub tuam tsev ua haujlwm zoo.
Kuv xav tias ntau tus phooj ywg uas ua haujlwm zoo muaj ntau dua lossis tsawg dua qhov kev xav no. Feem ntau thaum sau tsab ntawv ceeb toom, lub tuam tsev zoo ib leeg ua tiav nws, thiab lwm lub tuam tsev yeej tsis quav ntsej nws; tus thawj coj xav tias qhov zoo tsis tseem ceeb heev, R & D tseem ceeb heev, thiab kev khwv nyiaj yog qhov tseem ceeb tshaj plaws. Yog li ntawd, lub tuam tsev ua haujlwm zoo tsis muaj cov xwm txheej hauv lub tuam txhab, thiab feem ntau nws yog lub sijhawm raug tshem tawm tom qab qhia qhov tseeb ob peb lo lus.
Puas yog qhov zoo tsim los yog kuaj?
Ua ntej tshaj plaws, peb yuav tsum txheeb xyuas qhov kev sib raug zoo ntawm thawj zaug thiab qhov kawg, nquag thiab passive. Raws li peb txhua tus paub, cov khoom tsim tawm los ua ntej, thiab kev tshuaj xyuas tom qab. Hauv lwm lo lus, tsuas yog thaum cov khoom tsim ua ntej tuaj yeem raug tshuaj xyuas. Yog tias tsis muaj cov khoom lag luam, tsis muaj txoj hauv kev los tshuaj xyuas. Yuav ua li cas thiaj muaj qhov zoo lossis qhov tsis zoo?
Obviously: ntau lawm yog active, tshuaj xyuas yog passive. Ua ntej lub tswv yim ntawm "cov khoom lag luam zoo yog tsim, tsis raug kuaj", kev tswj xyuas thaum ntxov tau txwv rau kev tshuaj xyuas zoo, thiab nws tsuas tuaj yeem kuaj xyuas cov khoom zoo tom qab ntawd. William Deming tus nto moo zoo quote tau taw qhia tias qhov zoo ntawm cov khoom tuaj yeem lav tau yog tias txhua qhov txuas hauv cov txheej txheem tsim khoom tau ua tiav nruj me ntsis raws li qhov yuav tsum tau ua ntawm cov txheej txheem tsim khoom thiab cov lus qhia ua haujlwm.
Yog tias cov txheej txheem tswj tsis raug saib xyuas, nws tsis tuaj yeem lav cov khoom zoo los ntawm kev tshuaj xyuas, vim tias kev tshuaj xyuas zoo tuaj yeem tshem tawm cov khoom tsis zoo thiab cov khoom pov tseg, thiab tsis tuaj yeem txhim kho cov khoom zoo. Uas yog hais tias, lub hom phiaj ntawm kev tswj kom zoo yuav tsum tsis yog nyob rau tom qab-qhov tseeb checks, tab sis yuav tsum yog nyob rau hauv manufacturing theem, uas yog, ntau lawm txheej txheem theem.
Vim li cas cov teeb meem zoo tshwm sim?
Yog tias cov teeb meem ua ntej cov khoom tsim kho tsis raug kho kom raug, thiab qhov kev sib tw dhau los ntawm cov khoom tsim tawm tsawg dhau lawm, nws cia siab tias yuav tso siab rau qhov zoo los tua hluav taws, thiab txhawm rau txhawm rau txhawm rau txhawm rau txhawm rau txhawm rau txhawm rau txo cov khoom tsis raug lossis tsis zoo. ;
Ntxiv cov ntaub ntawv rov ua dua tshiab thiab cov ntaub ntawv tsis tsim nyog, tab sis tsis tau sim thiab tshawb xyuas ua ntej, thiab tsis muaj kev paub tseeb ntawm cov khoom zoo hloov pauv;
Cov neeg muas zaub tau hais kom cov khoom muag, thiab tus thawj coj tso siab rau lawv. Tus thawj coj hais lus raws li nws lub npe hu ua kev xyaum ua. Rau cov khoom uas tsis nyob rau hauv tus qauv ntau, tshwj xeeb tso tawm yog siv, uas ua rau cov khoom muaj teeb meem; kev lag luam tau txhim kho cov qauv zoo ntawm cov khoom, thiab lub tuam txhab tseem ua raws li cov qauv qub. Kev tsim khoom; Cov teeb meem tsis zoo ntawm tib neeg tshwm sim thaum lub sijhawm tsim khoom, tab sis lawv tsis nyob hauv qhov kev tshawb pom ntau zaus, thiab lwm yam ...
Txhua qhov txuas ntawm kev tswj hwm kev tswj hwm zoo yuav tsum muaj kev tswj hwm zoo, thiab cov kev tswj hwm no pom tseeb tsis tau ua tiav los ntawm lub tuam tsev tshuaj xyuas zoo lossis lub tuam tsev tswj xyuas qhov zoo, thiab cov kev tswj hwm no yuav tsum tau ua los ntawm cov neeg ua haujlwm zoo tshaj plaws. Piv txwv li, nws yog ib qho yooj yim mus nrhiav tau cov teeb meem zoo nyob rau hauv cov txheej txheem ntawm cov khoom ntawm ib co khoom, tab sis nws yog ib qho nyuaj rau nrhiav tau lawv nyob rau hauv kev tshuaj ntsuam. Lub sijhawm no, cov neeg tsim khoom tau pom tseeb paub qhov teeb meem zoo dua li cov neeg soj ntsuam zoo. Yog tias cov neeg ua haujlwm tsis ua haujlwm los tswj qhov zoo, Tsuas yog tso siab rau cov neeg soj ntsuam zoo los kuaj xyuas, nws yog qhov nyuaj rau kev lees paub cov khoom zoo.
Yuav ua li cas tswj cov khoom zoo nyob rau hauv txhua txoj kev
Txhua tus neeg ua haujlwm yuav tsum paub tias yog tias qhov zoo ntawm cov khoom tsis zoo, yuav tsis muaj kev lag luam rau cov khoom, thiab yog tias tsis muaj kev lag luam rau cov khoom, lub tuam txhab yuav poob nws cov txiaj ntsig. Tom qab lub sijhawm ntev, lub tuam txhab yuav poob nyiaj, thiab cov neeg ua haujlwm yuav poob lawv txoj haujlwm. Tau kawg, rau lub tuam txhab, txawm tias cov khoom lag luam zoo, nws yuav tsum tau "npaj rau kev txaus ntshai nyob rau lub sijhawm muaj kev thaj yeeb nyab xeeb" los txhim kho cov khoom zoo thiab tsim kom muaj lub koob npe zoo ntawm lub tuam txhab. Raws li cov lus hais tias: "Yog hais tias koj nyob rau hauv tag nrho Bloom, lub cua yuav tuaj lawm."
Customer-centric
Txhua yam yog cov neeg siv khoom, thiab peb suav peb tus kheej li cov neeg siv khoom, cov neeg ua haujlwm ntawm cov txheej txheem tom ntej, thiab cov neeg siv khoom ntawm cov khoom. Ua li no, lawv yuav nco ntsoov ua txoj haujlwm zoo hauv lawv txoj haujlwm. Yog tias txhua tus ua lawv txoj haujlwm zoo, qhov zoo ntawm cov khoom yuav raug lav. Yog tias lawv txiav cov ces kaum ntawm qhov chaw ua haujlwm, lawv yuav ua phem rau lawv tus kheej cov txiaj ntsig tseem ceeb.
Tsim kom muaj kev tiv thaiv kev paub txog qhov zoo
"Qhov zoo ntawm cov khoom yog tsim thiab tsim, tsis yog los ntawm kev soj ntsuam, thiab peb yuav tsum ua tej yam zoo thaum thawj zaug." Qhov no tsis yog cov lus hais, uas zoo qhia txog kev tiv thaiv ntawm cov khoom zoo. Yog tias kev tswj xyuas zoo Tsis tau pib los ntawm qhov chaw, nws yuav nyuaj rau kev tswj cov khoom zoo.
Txawm hais tias muaj ntau qhov kev soj ntsuam cov neeg ua haujlwm tau nqis peev hauv kev tsim khoom, tus nqi ntawm cov khoom yuav raug nce ntau vim yog cov khoom siv tsis zoo lossis txawm tias cov khoom pov tseg uas tsis raug tswj los ntawm qhov chaw thaum lub sijhawm tsim khoom. Ntxiv mus, cov teeb meem zoo ntawm qee cov khoom yuav tsis pom thiab kho nyob rau hauv cov txheej txheem tom ntej, uas xav kom peb ua tej yam zoo thaum thawj zaug kom tsis txhob muaj teeb meem zoo tshwm sim.
Tsim kom muaj kev paub txog cov txheej txheem zoo
Kev tswj kom zoo yog tag nrho cov txheej txheem thiab tag nrho lub tuam txhab, thiab kev ua haujlwm ntawm txhua tus txheej txheem thiab lub tuam txhab ntau lub tuam tsev yuav tsum tau ua kom zoo thiab ua haujlwm zoo. Txhua tus neeg ua haujlwm tswj xyuas zoo thiab cov neeg ua haujlwm yuav tsum ua raws li cov txheej txheem nruj me ntsis. Yog tias lawv tsis ua raws li cov txheej txheem Cov kev pheej hmoo ntawm kev ua yuam kev hauv kev ua haujlwm yuav nce ntxiv, thiab qhov zoo ntawm cov khoom yuav tsis lav.
Tsim kom muaj lub luag haujlwm rau kev ua tau zoo
80 feem pua ntawm cov teeb meem zoo pib los ntawm kev tswj hwm, thaum tsuas yog 20 feem pua ntawm cov neeg ua haujlwm. Qhov ntawd yog hais tias, qhov tsis xws luag tswj tau los ntawm cov thawj coj suav txog li 80 feem pua , thiab qhov tsis xws luag tswj tau los ntawm cov tswv lag luam feem ntau tsawg dua 20 feem pua.
Thaum tus thawj coj ua tiav qib kev tswj hwm, tus neeg teb xov tooj yuav tsum nkag siab txog plaub lub ntsiab lus hauv qab no:
1 Tus neeg ua haujlwm paub nws ua dab tsi thiab vim li cas;
2 Tus neeg teb xov tooj paub seb cov khoom nws tsim puas tau raws li qhov yuav tsum tau ua ntawm cov lus qhia tshwj xeeb;
3 Tus neeg teb xov tooj paub tias qhov kev tshwm sim yuav tshwm sim yog tias cov khoom nws tsim tsis tau raws li cov lus qhia tshwj xeeb;
4 Tus neeg teb xov tooj muaj peev xwm daws tau qhov teeb meem txawv txav.
Yog tias plaub lub ntsiab lus saum toj no tau ua tiav thiab cov khoom siv xws li cov khoom siv, cov cuab yeej, kev sim thiab cov khoom siv hauv kev tsim khoom yog txhua yam muaj thiab qhov txhaum tseem tshwm sim, nws raug suav tias yog qhov tsis xws luag tswj tau los ntawm tus neeg teb xov tooj;
Yog hais tias ib qho ntawm plaub lub ntsiab lus saum toj no tsis tuaj yeem ua tau lossis yog cov khoom siv xws li cov khoom siv, cov cuab yeej siv, kev sim thiab cov khoom siv hauv kev tsim khoom tsis tuaj yeem ntsib thiab tsis ua haujlwm, nws yog lub luag haujlwm ntawm cov neeg ua haujlwm tswj hwm. Tsuas yog los ntawm kev nkag siab txog lub luag haujlwm ntawm cov teeb meem zoo, peb tuaj yeem txhim kho cov teeb meem thiab txhim kho qhov zoo ntawm lub hom phiaj.
Tsim kom muaj kev txhim kho txuas ntxiv kom paub txog qhov zoo
Tsis muaj qhov zoo tshaj plaws, tsuas yog zoo dua; Kev txhim kho zoo yog qhov kev txhim kho txuas ntxiv thiab txuas ntxiv, uas ua raws li PDCA qauv.
PDCA hom tuaj yeem piav qhia luv luv raws li hauv qab no:
P-Plan: Raws li qhov yuav tsum tau ua ntawm cov khoom, ua ib qho kev txhim kho;
D-Implementation: ua raws li txoj kev npaj;
C-Kev Tshawb Fawb: Tshawb xyuas cov txheej txheem thiab cov khoom raws li cov khoom xav tau;
A-Txoj Cai: Siv cov kev ntsuas los txhim kho cov khoom zoo.
Tsuas yog nyob rau hauv txoj kev no tuaj yeem ua qhov zoo ntawm peb cov khoom txuas ntxiv mus, thiab tsuas yog los ntawm kev txhim kho kev ua tau zoo thiab kev tsim kho tshiab hauv txoj kev no tuaj yeem txuas ntxiv yeej hauv kev ua lag luam.
Tsim kom muaj kev paub txog tus nqi zoo
Guaranteeing zoo thiab nrhiav nyiaj tau los yog lub hom phiaj nyob mus ib txhis ntawm lub lag luam. Yog tias lub tuam txhab xav tsim kho, nws yuav tsum tau them sai sai rau cov nqi tsim khoom. Txawm li cas los xij, tus nqi yog ze ze rau qhov zoo. Yog tias qhov zoo yog qhov zoo, tus nqi ntawm cov khoom tuaj yeem txo qis. Nws yuav nyob twj ywm siab, thiab txawm tsav lub tuam txhab mus rau qhov xwm txheej xav tau.
Qhov laj thawj ntawm kev poob qis ntawm ntau lub tuam txhab tsis yog vim tsis muaj cov neeg siv khoom lossis kev txiav txim, tab sis vim tias kev tswj hwm sab hauv ntawm lub tuam txhab tsis zoo, thiab tus nqi txo qis, yog li nws tsis tuaj yeem koom nrog hauv kev sib tw ua lag luam. Lub tuam txhab yuav tsum tau ceeb toom.
Tab sis qhov nruj dua qhov zoo, qhov muaj txiaj ntsig ntau dua rau kev lag luam. Ntawm qhov tsis sib xws, kev txhim kho ntau dhau ntawm cov khoom zoo yuav ua rau muaj qhov zoo tshaj plaws thiab tseem ua rau cov nqi ntau lawm. Yog li ntawd, thaum lub sij hawm tsim khoom, peb xav kom tag nrho cov txheej txheem thiab kev sib txuas yuav tsum nruj me ntsis raws li cov neeg siv khoom tus qauv, kom peb thiaj li txo tau cov nqi thiab txhim kho kev lag luam kev sib tw.
Tsim kom muaj kev kawm zoo
Nrog rau txoj kev loj hlob ntawm lub sij hawm, lub tswv yim ntawm kev tswj kom zoo yog hloov kho tas li thiab yuav tsum tau kawm. Cov lag luam ua tau zoo nyob rau hauv lub xyoo pua 21st yuav yog cov kev kawm thiab kev lag luam loj hlob. Txhim kho kev cob qhia sab hauv thiab txhim kho lub peev xwm tshiab ntawm txhua tus neeg ua haujlwm yuav ua rau kev lag luam vam meej thiab hloov nrog txhua hnub dhau mus.
Yog li ntawd, "Kev zoo pib nrog kev kawm thiab xaus nrog kev kawm." Qhov tseeb tau ua pov thawj tias cov tuam txhab lag luam ua tiav tau nruj me ntsis ua cov khoom tsim tawm raws li lub tswv yim ntawm "cov khoom tsim tawm". Lawv nruj me ntsis tswj txhua qhov txuas ntawm cov khoom tsim khoom thiab xyuas kom meej tias txhua qhov zoo ntawm qhov txuas tsis yog qhov tsis ncaj ncees lawm, thiab ib qho kev sib txuas yog nyob ze, kom cov khoom tsim tau tsim nyog thiab cov khoom zoo, thiab tuaj yeem sawv kev sim ntawm kev ua lag luam.
